Job Brief
The Contact Center Agent attracts potential customers by answering product and service questions; suggesting information about products and services Rely on instructions and pre-established guidelines to perform the job functions. Works under immediate supervision. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Maintain customer service quality by providing exceptional interaction and problem-solving skills.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Manage high call volume, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Requirements
- Excellent communicational/written and active listening skills in ENGLISH are a must along with customer support experience
- Bachelor’s degree preferred
- 1-2 years of experience preferred
- US-based customer service experience
- Flexibility in assigned scheduled shift hours